We provide maintenance and service with sincerity so that our customers can use our products with confidence.
Please feel free to contact us, we will provide you with the highest quality products and services with all our heart.
Perfect after-sales service system Imaichi Co., Ltd. is committed to providing customers with all kinds of after-sales service so that the spark machine you purchased can operate stably for a long time.
Description
Our after-sales service system is as follows.
Technical support:
Telephone consultation: Our specialized technicians will answer your questions about equipment operation and troubleshooting.
Remote diagnosis: We diagnose and troubleshoot equipment through a remote connection.
On-site service: We will send engineers to the site to perform repairs and maintenance as necessary.
Spare parts supply:
Original spare parts: To ensure the original performance of the equipment, we provide original genuine spare parts.
Fast delivery: With sufficient spare parts inventory, we ensure fast delivery and reduce equipment downtime.
Training service:
Operation training: We provide professional equipment operation training to help customers start using it immediately.
Maintenance training: We instruct customers how to perform daily maintenance and extend the service life of the equipment.
Revisit service: We revisit customers regularly to understand the operation of the equipment and collect customer feedback.
After-sales service promises fast response: We promise to respond as soon as possible after receiving customer service requests.
Professional service: Our engineers are professionally trained to solve problems quickly and accurately.
Attentive service: We are customer-centric and provide thoughtful and meticulous service.
